because excellence is about balance

Strategy & Operations

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Written by Peter Razenberg

"Vision without action is a daydream. Action without vision is a nightmare." , Japanese proverb

The topics ‘Strategy’ and ‘Operation’ are the first paired opposite forces defined in the RPM business model. Where the topic ‘Strategy’ represents the holistic view of the business (i.e. the vision or dream for the future), the topic ‘Operation’ represents the day to day business (i.e. getting the job done, taking action). The two opposite business perspectives are equally important, where too much emphasis on ‘Strategy’ alone and too little on ‘Operation’ will lead to a state of; “We have nice ideas, but no way of getting it executed or realised”, and too much emphasis on the topic ‘Operation’ with too little on ‘Strategy’ will lead to a state of; “We are busy working on many deliverables but we have no idea for what purpose or where we are heading”.