because excellence is about balance

Procedures & Innovations

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Written by Peter Razenberg

“Nothing stops an organization faster than people who believe that the way you worked yesterday is the best way to work tomorrow.”,  Jon Madonna, retired, former chairman and chief executive officer of KPMG

The topics ‘Procedures’ and ‘Innovations’ are the fourth paired opposite forces defined in the RPM business model. Where the topic ‘Procedures’ represents consistency and risk prevention (i.e. ensuring continuity of work by documenting the right way to work), the topic ‘Innovations’ represents new way to do things by taking calculated risks (i.e. identifying new products and ways to work rather than doing the same thing better ). The two opposite business perspectives are equally important, where too much emphasis on ‘Procedures’ alone and too little on ‘Innovations’ will lead to a state of; “We are loosing market share to our competitors because we kept working like we always did”, where as too much emphasis on the topic ‘Innovations’ and too little on ‘Procedures’ will lead to a state of; “We are loosing market share to our competitors because our output has become unreliable and inconsistent.”